One of my favorite quotes is:
People will forget what you do; they’ll forget what you say,
but they’ll never forget how you made them feel.
Your actions may be exemplary – you may be an excellent role model and an efficient manager. You may speak the right words, write clear memos and lead efficient meetings. BUT how you make people feel is what will form their attitude toward you, and they may bring you enthusiasm or boredom, loyalty or deceit, concern or apathy, creativity or dullness.
How can you get a handle on what’s really going on in people’s minds? Sure, you can ask them. The rub here is whether they will tell you the truth.
A better approach is to notice body language and voice tone. Continue reading...
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